Do you offer satellite backup?

Super Drive offers Iridium satellite GPS fleet tracking solutions. The Iridium modem has been integrated with the Super Drive as a means of communication when the device is out of cellular coverage. It will send positional updates over the Iridium network, providing a highly robust telematics solution in remote areas and very easy to install.
What if the vehicle is outside of cellular coverage?

When
cellular coverage is not available in the area where the vehicle is located,
the installed GPS tracking device holds up to 20,000 location updates. Enough
to drive more than 333 hours, or more than 13 days and nights nonstop (1-minute
updates assumed). These updates are sent once the cellular coverage becomes
available.
How does Super Drive define accelerometer directions?

Acceleration
in the forward direction, to the left, and upwards are always positive values.
Acceleration in the backwards direction, to the right, and downwards are always negative values. In the Super Drive, accelerometer values may be reported in
G-forces rather than an acceleration value. To convert any G-force value to an
acceleration value, simply multiply the G-force value by 9.81.
Can the device detect GPS jamming?

Yes,
the device can detect GPS jamming and will log a “GPS jamming” log if it
believes there is something interfering with the GPS signal. The jamming log is
typically recorded if there is a GPS jamming device in the vehicle, the device
is surrounded by metal plates, the vehicle is traveling in an area with dense
foliage, or the vehicle is underground.
How do firmware upgrades work?

The
firmware for all live devices is managed by the Super Drive and the current
release firmware is pushed over the air to the devices on a regular basis.
Do you interface with the CHASSIS ECM? If yes, do you communicate commands?

This
depends on the chassis type and engine. Vehicles transmit data from a multitude
of sources that include the engine, the drive-train, and the instrument cluster
by using a communications protocol. There are many possible protocols that are
used by the various manufacturers and component suppliers of the vehicles. The
Super Drive can detect vehicle data communications from the engine, the drive-train, the instrument cluster, and other subsystems that may be installed.
The customer will then have access to the richest collection of information
from a vehicle that is possible. The Super Drive listens to the ECM for data to
be broadcast. If the engine data we want is not broadcasted, we will poll the
ECM to try to retrieve the data.
Is my vehicle supported?

Almost
all vehicle types are supported, although older vehicles may have less engine
data available. For vehicles that do not have the standard OBDII connector. A
special 3-wire harness can be provided, this harness is connected directly to
the vehicle battery for power and allows you to connect the device to vehicles
that do not have a diagnostic port.
Where is the OBD port in my vehicle?

The
OBD port is generally within 3 feet of the steering wheel and does not require
special tools to access. Normally, this port is located just under the
dashboard and above the throttle or brake pedal. It can normally be located by
looking under the dashboard or running your hand along the bottom edge of the
dashboard until you "bump" into the connector.
What is OBD?

OBD stands
for On-Board diagnostics, an automotive term that refers to a vehicle’s
diagnostic and reporting capabilities. The OBD is a valuable tool for repair
technicians, vehicle owners, and fleet managers, as it is used to monitor the
health and performance of the vehicle engine and emissions system. Vehicle
manufacturers first started to build this computer system into vehicles in
1996. The Super Drive connects to the OBDII port out of the box, which is a
standardised connector in most vehicles today.
The amount of diagnostic information available
through the OBD, which is given in specific diagnostic trouble codes (DTCs),
varies for each vehicle make and model.
Will connecting to the OBD port void my vehicle warranty with the manufacturer?

The
Moss Magnuson Warranty Act of 1975 specifically prohibits manufacturers from
voiding the warranty due to aftermarket additions to the vehicle. Furthermore, Euclidic Systems has spent considerable time ensuring that our products cannot cause
harm to the vehicle.
What cellular networks are available for the Super Drive Device?

Super Drive is designed for 3G and 4G networks throughout Australia and New
Zealand.
What happens if I put my Super Drive device into another vehicle?

The
device will figure out that it has been plugged into another vehicle when it
detects new VIN information. Once the device learns that it is in a new
vehicle, it will automatically re-calibrate itself using its built-in
accelerometer to determine its new orientation in order to detect acceleration
events properly.
Is the Super Drive capable of draining my car battery?

No,
the device will go into sleep mode when the vehicle is turned off and will only
draw 5 mA of current. A typical car battery has a capacity of 50 Ah, which
means it will take over a year before the device can come close to depleting
the battery.
Is it legal to connect a third - party device to the vehicle OBD port?

Yes, the OBDII port has been the
standard way of connecting diagnostic tools to vehicles since 1996 in most
countries.