Super Drive Hardware FAQ

Super Drive Hardware FAQ

Do you offer satellite backup?

Super Drive offers Iridium satellite GPS fleet tracking solutions. The Iridium modem has been integrated with the Super Drive as a means of communication when the device is out of cellular coverage. It will send positional updates over the Iridium network, providing a highly robust telematics solution in remote areas and very easy to install.


What if the vehicle is outside of cellular coverage?

When cellular coverage is not available in the area where the vehicle is located, the installed GPS tracking device holds up to 20,000 location updates. Enough to drive more than 333 hours, or more than 13 days and nights nonstop (1-minute updates assumed). These updates are sent once the cellular coverage becomes available.


How does Super Drive define accelerometer directions?

Acceleration in the forward direction, to the left, and upwards are always positive values. Acceleration in the backwards direction, to the right, and downwards are always negative values. In the Super Drive, accelerometer values may be reported in G-forces rather than an acceleration value. To convert any G-force value to an acceleration value, simply multiply the G-force value by 9.81.


Can the device detect GPS jamming?

Yes, the device can detect GPS jamming and will log a “GPS jamming” log if it believes there is something interfering with the GPS signal. The jamming log is typically recorded if there is a GPS jamming device in the vehicle, the device is surrounded by metal plates, the vehicle is traveling in an area with dense foliage, or the vehicle is underground.


How do firmware upgrades work?

The firmware for all live devices is managed by the Super Drive and the current release firmware is pushed over the air to the devices on a regular basis.


Do you interface with the CHASSIS ECM? If yes, do you communicate commands?

This depends on the chassis type and engine. Vehicles transmit data from a multitude of sources that include the engine, the drive-train, and the instrument cluster by using a communications protocol. There are many possible protocols that are used by the various manufacturers and component suppliers of the vehicles. The Super Drive can detect vehicle data communications from the engine, the drive-train, the instrument cluster, and other subsystems that may be installed. The customer will then have access to the richest collection of information from a vehicle that is possible. The Super Drive listens to the ECM for data to be broadcast. If the engine data we want is not broadcasted, we will poll the ECM to try to retrieve the data.


Is my vehicle supported?

Almost all vehicle types are supported, although older vehicles may have less engine data available. For vehicles that do not have the standard OBDII connector. A special 3-wire harness can be provided, this harness is connected directly to the vehicle battery for power and allows you to connect the device to vehicles that do not have a diagnostic port.


Where is the OBD port in my vehicle?


The OBD port is generally within 3 feet of the steering wheel and does not require special tools to access. Normally, this port is located just under the dashboard and above the throttle or brake pedal. It can normally be located by looking under the dashboard or running your hand along the bottom edge of the dashboard until you "bump" into the connector. 


OBD

What is OBD?


OBD stands for On-Board diagnostics, an automotive term that refers to a vehicle’s diagnostic and reporting capabilities. The OBD is a valuable tool for repair technicians, vehicle owners, and fleet managers, as it is used to monitor the health and performance of the vehicle engine and emissions system. Vehicle manufacturers first started to build this computer system into vehicles in 1996. The Super Drive connects to the OBDII port out of the box, which is a standardised connector in most vehicles today.
The amount of diagnostic information available through the OBD, which is given in specific diagnostic trouble codes (DTCs), varies for each vehicle make and model.


Will connecting to the OBD port void my vehicle warranty with the manufacturer?

The Moss Magnuson Warranty Act of 1975 specifically prohibits manufacturers from voiding the warranty due to aftermarket additions to the vehicle. Furthermore, Euclidic Systems has spent considerable time ensuring that our products cannot cause harm to the vehicle.


What cellular networks are available for the Super Drive Device?

Super Drive is designed for 3G and 4G networks throughout Australia and New Zealand. 


What happens if I put my Super Drive device into another vehicle?

The device will figure out that it has been plugged into another vehicle when it detects new VIN information. Once the device learns that it is in a new vehicle, it will automatically re-calibrate itself using its built-in accelerometer to determine its new orientation in order to detect acceleration events properly.


Is the Super Drive capable of draining my car battery?

No, the device will go into sleep mode when the vehicle is turned off and will only draw 5 mA of current. A typical car battery has a capacity of 50 Ah, which means it will take over a year before the device can come close to depleting the battery.


Yes, the OBDII port has been the standard way of connecting diagnostic tools to vehicles since 1996 in most countries.